How it Works - Claims Process
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At Securico Life Insurance Company, we are committed to providing you with a seamless and transparent process from application to claims. Our licensed advocates are here to support you every step of the way, ensuring you get the coverage that best meets your needs and providing peace of mind for you and your family.
Claims Process Timeline
Frequently Asked Questions (FAQs):
Q: Where do I send my claim information?
A:Please send your fully completed claim form and one certified death certificate, along with any additional required documentation to:
Securico Life Insurance Company
Attn: Claim Department
6911 Ranch Road 620 N Suite A300
Austin, Texas 78732
Q: Can I fax my claim information to you?
A: You can fax the claim form and any additional documentation to begin the claim process, however, we do require one certified death certificate for each claim and the original forms for processing.
Q: How do I obtain a certified death certificate?
A: Most funeral homes will obtain and provide the family of the deceased with several certified death certificates. You can also contact the Vital Records Division in the state where the death occurred for this document.
Q: What makes it a certified death certificate?
A: Certified death certificates have either a raised seal or a multicolored signature seal from the county, city, or state that issued the certificate. In addition, the original death certificate should contain the signature of an appropriate officer of the county, city, or state certifying the time, place, and cause of death.
Q: Why do you need a death certificate?
A: It is recognized and legal proof that an individual is deceased. It contains the official cause and manner of death of the decedent.
Q: Will you accept a certified death certificate with a pending manner of death?
A: No, we will not. We must receive a certified death certificate with the final manner and cause of death.
Q: If a named primary beneficiary is deceased, may I submit a copy of the death certificate for the deceased beneficiary?
A: Yes, a copy is acceptable.
Q: What is an incontestable claim?
A: A claim is considered incontestable when the insured's death occurs two years or more after the policy's issue date or reinstatement date.
Q: What is a contestable claim?
A: A claim is considered contestable when the insured's death occurs within two years of the policy issue date or reinstatement date. On a contestable claim, we review the Medical History. A medical release form is also needed. On contestable policies, the Company will conduct a review to confirm that there was no material misrepresentation on the application that would have caused the Company to decline the issuance or reinstatement of the policy. This review is complex and takes longer to complete as we have to order medical records. The cooperation of the beneficiary, next of kin, and the medical providers is essential to secure the necessary information as quickly as possible. We will keep you informed of our progress.
Q: What is a funeral home assignment?
A: A funeral home assignment is a binding contract between a beneficiary and a funeral home. If a beneficiary signs an assignment form authorizing us to send a direct payment of all or a portion of the proceeds to a funeral home and the assignment is received before the claim is settled, we are obligated to honor the assignment and pay the funeral home accordingly.
Q: My name has changed since the last beneficiary designation. What do I need to provide to validate the name change?
A: If a beneficiary's name has changed due to marriage or divorce, a copy of the marriage or divorce decree is required. If the name has changed due to any other reason, we require a court document indicating the name change from the birth name to the requested name.